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  1. #1291
    Spectacular Member
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    Quote Originally Posted by LukasGesquiere View Post
    Last week I received a package from Bookdepository, the package was completely damaged (1 side was open). To make matters worse, I ordered 4 books but the package contained only 1 book.
    Was the package big enough for all 4 books? Book Depository has a habit of sending only one book per package, even when the order is for multiple books. Out of the many orders I have placed with them, I would say that only about 10% of the time have they shipped all the items in the one package.

  2. #1292
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    Yes it was, they confirmed that all the books were in the same package. And seeing how the package arrived (completely damaged) I guess the other books were removed or have fallen out

  3. #1293
    Astonishing Member whiteshark's Avatar
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    I recieved recently Batman:The Dark Knight Detective Vol:1 from Amazon.uk in a warehouse clearence deals.
    The discription said large damage on the cover,to me the damage is minor.So i got the book almost new with a good price due the discount of the warehouse clarence deal.

  4. #1294
    Spectacular Member
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    May 2014
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    Has anyone had experience trying to get a replacement for a third party item on amazon that was fulfilled by amazon?
    I ordered a copy of Scud: the disposable assassin yesterday with their 5 off deal and the book arrived damaged. Third party seller said refunds and replacements have to go through amazon which I get considering it was picked and shipped from an amazon warehouse but amazon is just pointing the finger back at the seller and saying at best they can offer a refund and it’s not their fault it arrived damaged from their website. Amazon T&C’s say that fulfilled by amazon orders are covered by Amazon’s refund and exchange policy so I should be within my right to get a replacement from them right?

  5. #1295
    spit and hades! Andru's Avatar
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    Quote Originally Posted by Ben11345 View Post
    Has anyone had experience trying to get a replacement for a third party item on amazon that was fulfilled by amazon?
    I ordered a copy of Scud: the disposable assassin yesterday with their 5 off deal and the book arrived damaged. Third party seller said refunds and replacements have to go through amazon which I get considering it was picked and shipped from an amazon warehouse but amazon is just pointing the finger back at the seller and saying at best they can offer a refund and it’s not their fault it arrived damaged from their website. Amazon T&C’s say that fulfilled by amazon orders are covered by Amazon’s refund and exchange policy so I should be within my right to get a replacement from them right?
    Was it picked at an Amazon warehouse though? I do not believe Amazon keeps third party merchandise on hand. They actually ship from the third party, but I could be mistaken.

    I will say, Amazon has some of the best customer service I have ever dealt with. Honestly, I would take the refund and leave the third party a review detailing how they shipped a damaged item.

    Hopefully you can find an undamaged copy elsewhere.

  6. #1296
    Moderator Balakin's Avatar
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    Quote Originally Posted by Andru View Post
    Was it picked at an Amazon warehouse though? I do not believe Amazon keeps third party merchandise on hand. They actually ship from the third party, but I could be mistaken.

    I will say, Amazon has some of the best customer service I have ever dealt with. Honestly, I would take the refund and leave the third party a review detailing how they shipped a damaged item.

    Hopefully you can find an undamaged copy elsewhere.
    if he could use the 5 off coupon it must have been sold by amazon. I tried to use it on a warehouse deal and it didn't work for me tho. Weird.

  7. #1297
    Extraordinary Member Raffi Ol D'Arcy's Avatar
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    May 2014
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    Has anyone ordered anything from "Cookmarket" from the amazon.co.uk marketplace?

    They occasionally have Used - Like New - **Minor shelf-wear to dust cover, may also have some creases to cover corners/edges**

    I was wondering what those possible creases to cover corners/edges might look like.

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