Finally received my big order from IST, and it has been a terrible, never-buy-again kind of experience.
Aside from the nearly month-long delay (which at least can be chalked up to their warehouse move), my order is missing about $100 of books with no comment or refund in the box or via email. Also, the books (including some big hardcover sets) were just thrown into a massive box full of packing peanuts with absolutely no stabilizing elements to keep them from floating around.
Extremely disappointed. I was on the verge of switching my monthly new Marvel orders to them, but if they can't even get my first big order right it looks like I'm back to CGN.