Quote Originally Posted by Bri View Post
I did stop ordering from them. I regularly ordered in excess of $1000 worth of books (my cost) from IST/TOW. No more.
If everybody demanded what I do (to get what you pay for) IST / TOW would stop making such mistakes.
When you allow a company / service to fail and continue to do business with them the lesson they learn is that they can continue to fail their customers.

Perhaps you should follow your own mantra......You get what you pay for. IST is a heavily discounted store. If you order from your brick & mortar LCS with a dinky 10% discount (Or no discount at all), I'm pretty sure they'll bend over backwards to fill every large order you go for. Same with Barnes & Noble.