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  1. #1
    Incredible Member Graphic Autist's Avatar
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    Jun 2017
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    749

    Default IST (instocktrades.com) problems

    Since IST switched to having UPS handle their deliveries to the Post Office here in the United States, it has been a disaster. I have placed four orders since they switched to having UPS be the intermediary to the USPS, and two orders have been mis-routed. The first one, I had to pick up from an incorrect Post Office, and my current order is missing. Itís somewhere, just no one knows WHERE it is, but hey, itíll come sometime, you know?

  2. #2
    Incredible Member Graphic Autist's Avatar
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    Jun 2017
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    Default

    I forgot to add it took IST a full week before they even sent my order after I placed it.

  3. #3
    Fantastic Member
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    May 2014
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    287

    Default

    I order enough to qualify for a free shipping upgrade and opt for UPS ground (no USPS). The books always arrive, but it takes several days longer than the former FedEx option.
    I have emailed to complain to no avail. Even suggesting that a small charge for a FedEx upgrade would be acceptable.
    Maybe if enough people complain they will get the message.

    What are the other options?

  4. #4
    Mighty Member My Two Cents's Avatar
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    May 2014
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    Default

    Amen

    I am tired of the bullshit with many on line companies.
    They ask what carrier you want and the method
    and than ask for you to confirm your wishes.
    And than with out even E-Mailing or calling you,
    decide to change the carrier and method of delivery
    as if they where some how doing you a big favor.

  5. #5
    Spectacular Member doolittle's Avatar
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    Jul 2014
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    Greensburg, Pennsylvania
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    184

    Default

    I don't order much from IST, but make a monthly order with DCBS and have found their service really falling off. I got a shipping notification on 5/9, and five days later there still hadn't been any movement on the tracking number. I emailed them about it on 5/14, again on 5/16, then a third time on 5/18. I finally got a response on 5/19 (at this point, the tracking number showed movement) that said, "I'm not sure why the package sat for so long. UPS must have lost it initially when they picked it up." The package finally arrived on 5/22.

    Five days to get an email response.

    Thirteen days to receive a package from the time of shipment.

  6. #6
    Spectacular Member Materiel's Avatar
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    Oct 2015
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    I can't say that I've had any problems since the change over. I did get one order five days late but when I inquired it was because they were waiting for restock (which happened awhile ago with a Deadly Class Deluxe Edition). That in itself is a problem I have with them: when something is temporarily out of stuck the site doesn't reflect that and it's not communicated to you while you have an order pending.

  7. #7
    Astonishing Member TomSlick's Avatar
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    May 2014
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    Default

    knock on wood but I haven't had any problems, either. I think delivery might take a few days longer under the new system but if it saves them money I'm cool with it because it keeps discounts down. IST and even CGN, which doesn't have any free shipping, have to lose money on shipping costs, even if it's going media mail.

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