Sent a return of 3 books back in December. They received it on the 12th. Didn't hear anything but let it slide because of the holidays (even though they had 2 weeks b4 Christmas). Emailed them a week ago and have yet to respond. I agree, this is a low point for them since I've used their services (almost 7 years now). No excuse for not at least staying in contact within a reasonable time frame