Plus, their packages are rock-solid.
Plus, their packages are rock-solid.
Do they still have the 2% loyalty discount going (where you get 2% off any order placed within 8 days after your last order)? The only place I see it mentioned is in the FAQ where it says "There will be a banner on the homepage announcing when the extra discount promotion is running" but I don't see a banner on the homepage.
Last edited by joltman; 01-10-2020 at 10:13 AM.
I just received the ship notification for Peter David's Hulk Omnibus from IST. A book I ordered 10 days ago, and I received from them the day before yesterday...
I received notification today that IST would not be able to fill my order for the POWER PACK OMNIBUS DM HC. They offered a refund or an exchange.
They claimed they had no copies in stock and the distributor was out.
Here's the thing, as Mike McD. would say:
I pre-ordered and prepaid for this (from IST's "Tales of Wonder") on December 16th. The one sale date was March 3rd. They had over 2 and a half months to make sure they had the order in with the distributor. I paid through papal so they already had the money.
CGN lists copies for sale.
IST / TOW has no valid excuse for not having my copy ordered and ready. I wrote them telling them so and have received no response.
That they didn't order enough to fill advanced, prepaid orders is a major failure. I have informed IST that if they do not send the book I will no longer be ordering from them. I can't deal with a company that shows a complete lack of responsibity.
IST, against my instructions, processed a refund for items I ordered and paid for months in advance of publication.
What was once a top notch company is now incompetent and unreliable.
They didn't even try to explain their failure.
How can anybody trust a company that can't order enough copies to fill advance orders, especially given that the orders were prepaid?
I can totally understand how you feel. I do think, however, that IST are in a very serious predicament at the moment what with what's going on around the world. Diamond have halted all orders of books as of 04.01.2020 to the DM so certain preorders are totally out of their hands. If IST don't have some financial cushion to fall back on during this time, they may cease to exist. I agree that they should have explained the situation to you but they probably have a ton of disappointed customers. Personally, they always came through for me.
Since IST does not have physical shops and they depend on online sales, I think they probably have it better than some others. Eventhough new releases are temporarily halted, they should still be able to make some profits with existing content that they have in stock, even if it is does result in a lot less profit. I hope we can all support them and their competitors so that they all make it through.
I remember the DM Power Pack Cover Omnibus was up for sale on IST
For a hour or so and than was gone. I have ordered a few books from
TOW and payed a little more, if I thought IST would sell out .....
and they did and I still received them.
They messed up, we get it. I don't understand why you're upset they refunded your money.
What were you hoping they'd do instead? W/ the current lockdowns, don't see how they could guarantee you a reship from Diamond.
Pay the $15 extra and buy it from CGN and get on with your life.
You remind me of that guy who made a fuss when IST sent him a book by mistake.
Last edited by skrewler; 04-02-2020 at 01:39 AM.