You can demand excellence all you want, but in this instance, it's going to achieve nothing. IST have refunded your money, so there's nothing else they're going to do, even if they could. Long story short is that they are not going to send you the omnibus.
I get that this is frustrating, but I think the best thing you can do is follow through on what you said in your original post and stop ordering from them.
Pfffff. Even if you're right, it doesn't mean you are getting your right. They aren't gonna change what they've done. So, since it's your second confrontation with them, stop ordering there. And if you don't want that, stop complaining about it here, because then it's your own choice!
I did stop ordering from them. I regularly ordered in excess of $1000 worth of books (my cost) from IST/TOW. No more.
If everybody demanded what I do (to get what you pay for) IST / TOW would stop making such mistakes.
When you allow a company / service to fail and continue to do business with them the lesson they learn is that they can continue to fail their customers.
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Last edited by JoeGuy; 08-24-2020 at 07:24 PM.
As written previously I ordered and paid for the book nearly three months in advance.
They had more than enough time to make sure they had ordered enough copies from DIAMOND to fill pre-orders. No copies should be allocated for IST when you haven't even filled pre-orders.
I ordered and paid in advance through TOW specifically to avoid sell outs on IST.
I literally couldn't have made it easier for them to fill my order, and they failed.
I bought a copy from CGN.
Good point. Have you never gone to the LCS to find a comic not in your pull box because the shop got shorted?
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Sorry if I'm out of the loop, but do we know if IST is shipping new releases still? I planned on ordering the Astonishing X-Men hardcover today.
There are no new releases to ship?
Appreciation Thread Indexes
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I don’t know what I would be feeling or doing if I was still
Collecting single issues.
Because I had switched to just collected editions a few years
Back and have build up a small reading library with tons of
Room to build. I have been able to continue to order books
And hope to continue until new books come in.
Today I should. be getting Silver Age Omnibuses of Doom Patrol
and Adam Strange and plan on ordering a few more omnibuses and
Hard cover books today. I will continue to order a few books every
Week or two ( a few at a time).
If this happend five years ago, I would probably have decided this
Was a good time to stop buying single issues and go the hardware cover
Collected edition route (as more and more I was finding new material coming
Out to be less and less pleasing any way).
Is anyone having trouble getting responses from them? I emailed them 9 days ago and haven't heard back. Bought a Children of the Atom X-men box set from them and they sent me two copies of Silver Age Volume 3 and left out Bronze Age Volume 2 out.