The problem, okay probably not the problem, but certainly a big one, are user review sites. The fact of the matter is people don't use them as intended. They use them angrily, politically, socially, but not correctly. Production companies, probably due to being a few steps behind on the curve, take them too seriously and overvalue their input.
Genuine art is not a collaborative experience; the creator creates and the viewer views and that should be where it ends. But when we cut past all the nonsense and the vitriol, what you're going to find is that a lot of the rage directed towards these films aside from the obvious bits like sexism and good old racism, is outrage at not being listened to. These deluded people are frustrated because the people in charge of these multi-million dollar productions aren't listening to their important opinions or watching their important YouTube channels, so they've got to pay!
Of course, the people with the actual power don't pay for anything. Disney star war haters look at Kathleen Kennedy as though she were the Antichrist and rage-tubers eat well whenever they make stupid videos claiming Kathleen Kennedy is on the way out! Kathleen Kennedy is finally being fired! Damn that Kathleen Kennedy she was caught eating babies with a knife and a fork, real babies squealing crying wiggling, babies trying to crawl to freedom but unable to escape her grasp!
But nothing happens to her because she's like a freaking billionaire even though she makes all the bad decisions but luckily John boyega is a soft target. Plus he's black too and you know those people make the public feel uncomfortable but if you ever point that out they'll scream at you for being a reverse racist so don't do it, mister!