I believe their slogan was "Have it your way."
And there has to be a balance, sure. Remember that Grayson ended because of part of the fandom being pissy about it. (Weird to cancel a critical darling for fan outcry but not this train wreck. I havent read any glowing reviews of it either.) DC, or comics in general, shouldnt just cave to fan demand; that would cause stagnation. On the other hand though, the clear audience surrogate and thinly veiled insults to the reader are a new low. I never managed a restaurant, but I served for a few years. The customer was wrong plenty of times, but we still fired servers who were passive aggressive or insulting to our guests. (Once a server chased a customer out to the parking lot to confrontationally return a tip she considered insulting. Yeah, so she was fired...)