Originally Posted by
Hive
I'm done with Booksetc now. After having sent me 3 books that were in pretty rough shape in my last order, I sent them pictures of the damage. They then wrote back that they "were not able to" offer me a partial refund, but that they could send me replacements. I would rather not have to go through the hassle of that, but accepted as the only alternative. Then a second employee wrote me back, now nixing sending me replacements and instead offered me a partial refund - if I would send them pictures of the books so they could evaluate the damage (which I had already done). The result: they offered me less than 20 % discount for what I consider to be pretty substantial damage. Left with no alternative, I accepted. But they will not be seeing more business from me, I'd rather pay more in other shops and receive books in proper condition.
Speaking of which, I have a package from Hiddenplanet coming... does anyone know how they ship? I have not received a tracking number.