You're correct, my friend. Whenever there was turnover at the support level or a new person (usually a dev or producer) posted an update message I always asked for a clarification on whether it was for new content or server/glitch fixes. We had them well-trained (I'm saying this tongue and cheek, the staff used to be highly cooperative because they understood that using the right term managed expectations) for three years using the terms "update" (new content) and "maintenance" (servers/bugs). This new guy "Jeff" (from MH Support) and the generic SHSO Support (which I deem a good thing because they actually changed a signature to reflect SHSO) might not be hip to our previous terminology arrangement. I'm hoping for a "maintenance" and an "update". I think it would be nice to get Spider-Gwen and for the Card Game to be fixed for all.
The best case scenario would be a complete overhaul to a new API.