Marvel Super Hero Squad Online -- Ground Zero

[Scott@SHSO]

Same for me, nothing is fixed.

Frankly given Scott's reply about clearing the unity cache when I enquired about this, it's clear that Gaz have yet to acknowledge that this issue resides with them and that it's not on the client side. I have the same problems on both the machine that I've been using successfully for the past 4 years and on a brand new laptop with a fresh unity install - the problem is not at my end.

Hi Raven, we do want to make it clear that we acknowledge that the problem is something on our end, which is why it's critically important that we get player logs. Something on bugged accounts is tripping errors with the game client but without your specific log details, we can't narrow down the debugging for a fix. Our last attempt didn't work; more data can only help with our next attempt.

Our apologies to you and other players experiencing this problem. Nobody wants to see this bug squashed more than us.

[Definitely Not Blitzcrank]

Talk about adding insult to injury. I can't even play SHSO if I wanted. No matter what browser I use, I always get stuck with this screen when trying to download files:



I guess SHSO doesn't want me to play it now. I think it's a fitting end.

EDIT: Just wanted to add that I tested everything else I had that used Unity and it worked 100%.

[Slamzilla]

You mean like the free 3000 fractals they gave everyone when the payout got reduced???

Touchet Raven, Touchet.

Free 3k seems pretty crappy though when it was pretty easy to earn that on your own before fractal reduction. so let's say 3k translates to 3 hours of farming for free... What about all the hours that you will be spending farming in the future.

ALSO, shout out to Gallant Centurion Spy (Molten Ferret here), we killed it in that new crisis mission. I didn't quite catch the text at the end, but it said something to the effect of doc ock stole the fractals... Hah, so now we don't even get ANY fractals for the new mission. Lame!

Can't wait for thunderbolts punisher though, that will be freaking awesome.

[Smashing Colossus]

After reading what's been happening to SHSO, What people have been saying, What Gaz has done and what the general consensus of this whole thing is. I don't see the point of going through the stress of the game anymore. The game was on a downhill course ever since Halloween, X-force and then the completely ignored Avengers 2. I am a huge fan of the game, I loved playing this game, I loved farming for many things and how the missions each had some sort of Uniqueness to them. Now a days, I don't feel the fun of this game anymore. So that's why I decided to quit SHSO.

Now to move on to what we have been currently discussing, Why is Gaz doing all of this? Simply put, I feel like they're getting one last cash grab from all the loyal players who still think Gaz is actually going to do something. This might come off as Abrasive or Salty or Angry, but wouldn't you be if your favorite game was dying? They have over 10 heroes in store that they have teased, They give us more and more farming and grinding things then make it even less to grind for. I understand the economy was a bit whack, but come on. They reduced it to the point where it's not ENJOYABLE to play or farm or do anything.

Then there's the whole "Level 40 Level Cap" I would be perfectly fine with this if this wasn't just for gold and then add on top of it the fact that it makes any character OP and basically a God? That doesn't sound fishy at all. Why would they allow all heroes to be basically gods in the game that can OHKO anything? It's like turning on hacks in a game and demolishing it. This seems like a thing that would only happen if this game is ending. That's another cause to my assumption of this game dying.

Finally, The recent actions of Gazillion. They announced so many heroes that could easily be released, Heroes that are huge favorites to the majority of this games population: Kids. They're getting the kids hyped up on these, saving up and buying things and then what do I think they're going to do? Pull the rug out and basically laugh as they walk away with their money. I saw that we have a new Community Director after Eric is moving away from SHSO. Eric was a big face of SHSO and it was sad to see him leave, but the replacement of him and then the still silence of Gaz furthers my belief that this is just false hope.

I'm sorry if people see me as being extremely negative, but I am upset that this game is going down the drain as it is one of my favorite games I have played. It's how I learned Marvel Comics, It's how I met my best friends, It's how it changed my life. Seeing it like this is like watching your dog for the last time as you take it to the vet, so yeah.

I agree dude. This game is not at the top. It seems to be a pay to play game.

[millsfan]

Im confused.. so I want to give Hero up my game logs. Do I have to be playing to access this? What e-mail address do I send it to (or do I PM scott)?

[CenturianSpy]

It seems to be a pay to play game.

Over 95% of the game's content is free. The "pay to play" argument just doesn't hold water. I agree that the current fractal rate is off, but it is a pendulum swing from what it was during all those months of "Recharge". Gaz is smart enough to know that they have to have a fluid/dynamic economy in order to continue developing this game. Hopefully we see more 3X or 5X Bonus fractal hours or other adjustment events. Their job is to get as many people as possible to buy MTXs (micro-transactions) and memberships not to concern themselves with the demands/ultimatums of FTPers. Currently the benefits of membership are not there (for me), it is Gaz's job to decide on whether it is cost-beneficial to retain my dollars versus another/other player(s) dollars. Hopefully they find that sweet spot, the happy medium of developed content proportional to incoming dollars, that will entice more repeat customers and future customers. For me, it feels the game was at its busiest during planned (what I call "themed") content. Gaz alluded to Thunderbolts Punisher (although I was teased/trolled by the possibility of Thunderbird) being next on the docket, how much more work would they have to have done to include a repaint of Agent Venom and two new loading screens with Red Hulk, Electra, and Deadpool? Would it be that much harder to finish the work on the Leader (he was the main enemy from the last Thunderbolts books) mission then these four, sequenced MEGA-missions (which are pretty cool, I might say)? EVENTS bring excitement (and hopefully dollars) to the game. Hopefully this 4-part MEGA-mission is an event big enough to do that, but, that seems like more work than creating the simple themes that Marvel comics have in spades.

[CenturianSpy]

Died with a lvl 40 hero?

Yep. Those darn giant Mysterios kept stunning me.

Im confused.. so I want to give Hero up my game logs. Do I have to be playing to access this? What e-mail address do I send it to (or do I PM scott)?

Scott said

The game must be running when you make a copy of the log file--extremely important

. So access the logs in a different window. I guess you send your logs to support@heroup.com because we always sent them there.

[Crazy_Sean]

Hi Raven, we do want to make it clear that we acknowledge that the problem is something on our end, which is why it's critically important that we get player logs. Something on bugged accounts is tripping errors with the game client but without your specific log details, we can't narrow down the debugging for a fix. Our last attempt didn't work; more data can only help with our next attempt.

Our apologies to you and other players experiencing this problem. Nobody wants to see this bug squashed more than us.

Hi Scott

Unlike Raven, I have a situation where my two accounts and my son's account are experiencing the various bugs when I use my own laptop, but when I switch to my partner's laptop all accounts are bug-free - and that's with my having followed the same instructions for both laptops re: clearing game caches and downloading game files, with both computers using Firefox, and operating on the same home network. They are also both Dell laptops, though different models. So the bugs can't be entirely account-specific otherwise my accounts wouldn't be bug-free on one laptop but bug-bewildered on the other. I'll send in my game log asap.

[Ravin' Ray]

Scott, random question here. With Windows 10 looming over the horizon, has anyone in Gazillion played SHSO with the Win10 builds; and if so, how was gameplay? Would you be issuing advisories and recommendations for players updating to Windows 10 when it arrives?

Edit: And the new World Event reward is a gold badge—Ms. Marvel's. Time for non-agents to win it with fractals.

[Ghost Wraith]

And the new World Event reward is a gold badge—Ms. Marvel's. Time for non-agents to win it with fractals.

I've already got it. My Ms. Marvel instantly reached level 31!

[Ravin' Ray]

I've already got it. My Ms. Marvel instantly reached level 31!

Congrats, but Ms. Marvel's face really should be on it.

[Raven]

Touchet Raven, Touchet.

Free 3k seems pretty crappy though when it was pretty easy to earn that on your own before fractal reduction. so let's say 3k translates to 3 hours of farming for free... What about all the hours that you will be spending farming in the future.

ALSO, shout out to Gallant Centurion Spy (Molten Ferret here), we killed it in that new crisis mission. I didn't quite catch the text at the end, but it said something to the effect of doc ock stole the fractals... Hah, so now we don't even get ANY fractals for the new mission. Lame!

Can't wait for thunderbolts punisher though, that will be freaking awesome.

I don't farm, I play. I play as long as it's enjoyable and I pay for that privilege as long as I feel it's a good value. Similarly the developer continues to run and invest in the game as long as they are getting sufficient return on that investment. Clearly in the past they were not. It's a balancing act. Has it swung too far now in the other direction? Possibly. And possibly things will change again after a period of evaluation (actually with bonus fractal events this past weekend they already have changed). I don't see the need for immediate panic over this new model. BTW it's touché not touchet. Source: I'm french.

[Raven]

Yep. Those darn giant Mysterios kept stunning me.

Scott said . So access the logs in a different window. I guess you send your logs to support@heroup.com because we always sent them there.

You can run dxdiag to create a report on some of your system specs and send that along with game logs too.

[Oyjord]

Thanks for all of the help, guys. I can enter the game in Firefox. The problem now is that for some reason the game won't let me change characters; in addition, no fractals, tokens, crafting parts, etc. are appearing. I really don't know why I am having all of this trouble all of a sudden. I've been playing the game with few issues for almost three years.

I'm having the EXACT same problem, on Windows 7 64-bit Pro. I tried IE 32 and 64 bit, and with the latest Firefox, with the latest Unity player installed. It's SOOO frustrating. Any tips?

[Roaming Colossus Lion]

Looks like Dr. Doom will be the main boss in the second part of the "The Fight for the Fractals!", it is already in the achievements session under the Dr. Doom's missions.