The amount of complaining I get in PMs from the two SHSO FB pages I help run plus what I see on Gaz's page is outrageous. It is not uncommon for me to get over 50 people a day messaging me on how unfair the game is. There are some that are polite and just want information, but most (I'd say 95%) are complainers. Again, better communication would alleviate many of the complaints but there is a very vocal group who think name-calling and ultimatums is the proper way to address grievances.
Just this week I had someone tell me to "suck your moms hairy balls" because I told him that he couldn't post requests for other people's accounts (his was banned for cheating). I then sent a screenshot of the PM to his parents. The kid then sent me a message threatening my life because he got in trouble. So, I messaged that to his parents, FB, and his local police dept. Now, I'm getting messages from the parents begging me not to press charges.