When it's damaged the costs are theirs. If it's your own choice because you don't want it anymore, the costs are yours.
I agree with Hives that it happens to often. I've had an order which I returned 3 times before I got it without damage. But that happens with other stores also.
I see. Thanks guys.
I would just add my 5c by saying that it's been a mixed bag for me with Amazon. I've used them less and less. The majority of my recent (few) orders have been miraculously ok although the packaging has been horrendous i.e. box bigger than the book with hardly any packaging material if any, deflated airbags and so on. I risk them whenever there's a seriously good discount/glitch.
So-so, but most of the time the books which I've ordered have come undamaged anyway. As others have said the customer service is good enough that you can return it if necessary. However, if you're ordering from outside of the UK I'd be more cautious - whenever I've ordered from another Amazon affiliate to the UK e.g. .it or .com, the results have been more mixed and it's much more hassle to deal with returns.
I came across some auctions on ebay.co.uk, with OOP books such as Batman by Aparo, Colan, Newton, Amazing Spiderman Omnibus vol 4:
https://www.ebay.co.uk/sch/cempik/m....p2047675.l2562
I was lucky enough to get the books for similar prices to those offered on the auctions.
It is not a typical good deal, but taking under the consideration recent insane prices it may be helpful for some collectors.
For Europeans, not amazing deals but pretty good on booksetc.co.uk:
Batman Morrison Vol. 3 Omnibus at £32.65
Golden Age Marvel Comics Vol. 2 Omnibus at £65.97
Hello comics fans! Amazon.de has She-Hulk by Dan Slott Omnibus pre-order at €41.82
and BookDepository has a 10% voucher: https://www.bookdepository.com/october2020offer
Madly, I can't find the 10%, that page has an activate coupon button which does nothing bar redirects to the main page, and in the instructions it says
"When you reach Your basket enter the code above in the Add Coupon box."
But there is no code above... have looked all over and nothing