I was in a book club for work and it was the chosen book, and I had committed to read whatever was chosen.
The premise of the book is that conversations about difficult topics are difficult because of three main issues:
1) People define what happened based on their own personal perspectives, leading to misunderstanding
2) People bring emotions, related or not to the topic, into conversations, leading to illogical feelings that color the conversation
3) People can wrap their identity up into a conversation about a difficult topic (ie, they feel like they have to win) meaning they act like wounded animals
The information is good, actually, but the book was kind of not that helpful beyond identifying the problem.