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  1. #16411
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    Quote Originally Posted by lodebone View Post
    Yes everything about IST sucks, trying to order and nonstop errors on checkout then things disappear out of stock while I recover from the errors of their terrible site. I am done with them.
    It isn’t their fault that so many desirable books came out on the same day

  2. #16412

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    Quote Originally Posted by Phd. Strange View Post
    It isn’t their fault that so many desirable books came out on the same day
    True,but they really are taking forever on things these days. I don't understand why. I know I don't know what their day-to-day operations are like and maybe COVID has really affected them, but it's frustrating. And having the website basically not work and these things selling out so quickly is frustrating as well.

    I mean, I know they don't really owe us anything, but people want to use them for their purchases and it's becoming more difficult to do that these days.

  3. #16413
    Mighty Member ER Prest's Avatar
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    Quote Originally Posted by Victor_Von_Doom View Post
    True,but they really are taking forever on things these days. I don't understand why. I know I don't know what their day-to-day operations are like and maybe COVID has really affected them, but it's frustrating. And having the website basically not work and these things selling out so quickly is frustrating as well.

    I mean, I know they don't really owe us anything, but people want to use them for their purchases and it's becoming more difficult to do that these days.
    Uh, global pandemic? That's why

  4. #16414

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    Quote Originally Posted by ER Prest View Post
    Uh, global pandemic? That's why
    I'm fully aware, I work 2 jobs in the medical field. I have had many patients with COVID. I don't know what that job is like day in and day out, so maybe they have been severely impacted. But you can't just say "Uh, global pandemic" and have that blanket statement be the answer to everything. Perhaps they had to lay off people and are short-staffed. Perhaps they are much busier because people are suddenly placing more orders because they are spending more time at home. But different business and fields are impacted differently, so I'm curious as the specific reason why they're suddenly taking weeks to finish packing orders and not responding to emails at all. I'm not throwing a fit and saying they're terrible and they're dead to me. I'm going to keep ordering from them. But "Uh, global pandemic" is not just a simple answer to everything, I was curious about the specifics.

  5. #16415
    Extraordinary Member Raffi Ol D'Arcy's Avatar
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    Quote Originally Posted by SJNeal View Post
    I plan on picking up the collection. While I haven't read any of the one-shots, the reviews have been almost universally positive, and most feature creators I already love.
    Thanks for the response. I'll look into it. If I don't decide on it, then this month will probably consist of zero preorders for me which isn't a bad thing.

  6. #16416
    Mighty Member ER Prest's Avatar
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    Quote Originally Posted by Victor_Von_Doom View Post
    I'm fully aware, I work 2 jobs in the medical field. I have had many patients with COVID. I don't know what that job is like day in and day out, so maybe they have been severely impacted. But you can't just say "Uh, global pandemic" and have that blanket statement be the answer to everything. Perhaps they had to lay off people and are short-staffed. Perhaps they are much busier because people are suddenly placing more orders because they are spending more time at home. But different business and fields are impacted differently, so I'm curious as the specific reason why they're suddenly taking weeks to finish packing orders and not responding to emails at all. I'm not throwing a fit and saying they're terrible and they're dead to me. I'm going to keep ordering from them. But "Uh, global pandemic" is not just a simple answer to everything, I was curious about the specifics.
    I mean, it is a pretty good blanket statement.

    However, they also just became the sole distribution center for all of DC Comics, so that plus global pandemic is going to lead to some bumps.

    I've been buying from IST for years, sure things are slower now than usual, but what isn't right now. Their customer service is always super friendly and helpful. You'll get your books. I have an order from 2 weeks ago, and now this week, that I'm waiting for. It happens. Things will be fine.

  7. #16417

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    Quote Originally Posted by ER Prest View Post
    I mean, it is a pretty good blanket statement.

    However, they also just became the sole distribution center for all of DC Comics, so that plus global pandemic is going to lead to some bumps.

    I've been buying from IST for years, sure things are slower now than usual, but what isn't right now. Their customer service is always super friendly and helpful. You'll get your books. I have an order from 2 weeks ago, and now this week, that I'm waiting for. It happens. Things will be fine.
    Oh, I'm not mad. I make a post here or there when I have downtime, it's not something I'm obsessing over. I got into comics a few years ago so I'm trying to scoop up all this stuff i want before it goes out of print because I like reading the physical copies vs digital, and some of this stuff doesn't seem to stay in print very long. Not able to space it out as much as I'd like. But this is not some "Woe is me" thing, I'm good.

    What did you mean about the DC thing? I know they stopped sending their stuff to Diamond and I thought I heard recently that one of the new places dropped out of the arrangement. What does that have to do with IST? I'm not attacking you or them, I'm genuinely curious, same as I was with the other stuff I was saying. Some businesses have been affected horribly, and for some, it's barely noticeable other than everyone now wearing masks and maybe staying a few more feet apart.

  8. #16418
    Mighty Member ER Prest's Avatar
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    Quote Originally Posted by Victor_Von_Doom View Post
    Oh, I'm not mad. I make a post here or there when I have downtime, it's not something I'm obsessing over. I got into comics a few years ago so I'm trying to scoop up all this stuff i want before it goes out of print because I like reading the physical copies vs digital, and some of this stuff doesn't seem to stay in print very long. Not able to space it out as much as I'd like. But this is not some "Woe is me" thing, I'm good.

    What did you mean about the DC thing? I know they stopped sending their stuff to Diamond and I thought I heard recently that one of the new places dropped out of the arrangement. What does that have to do with IST? I'm not attacking you or them, I'm genuinely curious, same as I was with the other stuff I was saying. Some businesses have been affected horribly, and for some, it's barely noticeable other than everyone now wearing masks and maybe staying a few more feet apart.
    IST/DCBS has now become the sole distributor, under the name Lunar, for DC.

    DC left diamond, split distribution between IST/DCBS/Lunar and Midtown/USC, but recently IST/DCBS/Lunar has become the only distributor. So not only are they a comic fulfillment/online comic store, they're also the only direct market distributor for one of the largest comic companies

  9. #16419

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    Quote Originally Posted by ER Prest View Post
    IST/DCBS has now become the sole distributor, under the name Lunar, for DC.

    DC left diamond, split distribution between IST/DCBS/Lunar and Midtown/USC, but recently IST/DCBS/Lunar has become the only distributor. So not only are they a comic fulfillment/online comic store, they're also the only direct market distributor for one of the largest comic companies
    Oh, ok. I didn't know they were Lunar.

  10. #16420
    Mighty Member ER Prest's Avatar
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    Quote Originally Posted by Victor_Von_Doom View Post
    Oh, ok. I didn't know they were Lunar.
    It has been a bit hard to follow and keep straight with all the names

  11. #16421
    Moderator Balakin's Avatar
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    I might be wrong but I think the Lunar warehouse is a different location than the IST one so it shouldn't affect the IST orders.
    They've put out a statement like maybe 2 weeks ago that they are aware of the problem and hired more people and working on fixing everything. Not sure if the new hires didn't arrive yet or what.

  12. #16422
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    Quote Originally Posted by bob.schoonover View Post
    The only thing that would make sense to me would be to do both Dark Empire and Crimson Empire trilogies together in a single omnibus (one would guess the Crimson Empire trilogy will be NR Epic V6). There's a fair amount of overlap in terms of plot to make it all hang together as a single unit.
    I have a suspicion that Dark Empire only got brought up because it's a title that the interviewer is familiar with. The "maybe" response is pretty nomcomittal.

    If I were to bet, I would say that the Legends omni that makes the most sense is Clone Wars. The three Clone Wars epics have already been released, would easily fit a standard omnibus size, and the title offers instant recognizition to even the more casual Star Wars fan.

  13. #16423
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    It isn't just IST guys Cheap Graphic Novels is taking 3 weeks to a month to ship my orders as well. I had one order done the same time from IST and CGN and I got my IST order faster than the CGN one, albeit shipping a month later lol.
    Last edited by Punjabi_Hitman; Today at 01:01 AM.

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