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  1. #15586
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    Quote Originally Posted by newparisian View Post
    How good is CGN at customer service?
    I finally broke down yesterday and placed an order with them, but I accidentally selected one item twice and then due to an error my card got charged twice for the overall order. I emailed them and also sent a message on their site. Are they good at sorting these kind of things out?

    Is there a phone number I can call?

    Thanks
    Also, does anyone know what their "special order" mean?

    Is it 100% sure to still be in print but they need more time to get it, or is it not sure?

  2. #15587
    Extraordinary Member Raffi Ol D'Arcy's Avatar
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    Quote Originally Posted by Guthwulf View Post
    I'm still waiting for my JMS Spider-Man v2 quesada variant from Forbidden Planet. I guess they work with Diamond, right?

    Even if the cover is from the infamous One More Day, I prefer it
    Yeah, me too. It just seems more of an Omnibus cover whatever that means with all the main characters.

    I pre-ordered mine with a Polish online comics retailer atomcomics.pl. They've informed us to be patient. They've never let me down.

  3. #15588
    Incredible Member Graphic Autist's Avatar
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    Quote Originally Posted by newparisian View Post
    How good is CGN at customer service?
    I finally broke down yesterday and placed an order with them, but I accidentally selected one item twice and then due to an error my card got charged twice for the overall order. I emailed them and also sent a message on their site. Are they good at sorting these kind of things out?

    Is there a phone number I can call?

    Thanks
    I usually order from IST, but occasionally CGN might have something still available that IST doesn't have or (very rarely) a book at a better price.

    I've placed a few orders with CGN for that reason and have never had any problems. This past summer, I ordered The New Teen Titans Omnibus v2. I opened the shrink wrap several months later to discover the book had a section of pages that hadn't been cut. I contacted CGN, and even though this book was bought months earlier, they still refunded my money. So I'd say they have good customer service.

    You'll get your money back.

  4. #15589
    Make Mine Marvel (Mostly) j0nnyboy's Avatar
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    Not to beat a dead horse, but it's worth noting, today I got my AXM omni from Amazon and there's a corner that was clearly dropped on. Sucks. Amazon simply does not care to solve this problem. I know returns are easy with Amazon, so there's that.

  5. #15590
    Spectacular Member FreakyFraser's Avatar
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    Quote Originally Posted by j0nnyboy View Post
    Not to beat a dead horse, but it's worth noting, today I got my AXM omni from Amazon and there's a corner that was clearly dropped on. Sucks. Amazon simply does not care to solve this problem. I know returns are easy with Amazon, so there's that.
    Exactly......and yet I took the time to send them a picture of the box my Wolverine Omnibus came in .........wide open on one end. Just pure luck the book wasn't destroyed. I had to request 3 replacements for UXF and I'm positive 2 of them were damaged before shipping.

  6. #15591
    Spectacular Member Dr Hank's Avatar
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    Thought about ordering Wolverine omni from Amazon, but when I went there it was $90. I think I'll wait, plenty of other stuff I could get from IST.

  7. #15592
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    Quote Originally Posted by DantonR View Post
    I got my Astonishing last week (from Indigo in Canada).

    However, Wolverine, on its day of release yesterday was immediately listed as Out of Stock.

    ??
    Same with me, and AMS by JMS Vol. 2 all three of those books were part of a buy 2 get third free for me.

  8. #15593
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    Hi, I'm a collector / reader from the UK. I have had some concerns about my pre orders with Amazon UK for the recent reprint releases - Wolverine, AXM and UXF omnis. I a pre ordered them on pretty much day 1 and secured a decent price in doing so.

    I am not however confident that they will ever make it to the UK. All of them still show as having release date pending on Amazon UK. Earlier this year they cancelled my pre order of DD Bendis Omni as they allegedly couldn't source stock (even though they were readily selling it on Amazon US).

    I have spoken with Amazon Cs and as you can imagine had one of those conversations were you are sure the other person doesn't fully understand what you are talking about. The tried to assauge my concerns stating that all three of the new releases will be coming in May and that I should not be concerned. Somehow I'm not convinced.

    If they don't come and they cancel I'm going to be pretty pissed off. I do realise there are bigger problems in the world right now however it's not as if not as if every other retailer in the UK could not get copies - Forbidden Planet for example had some which are now sold out and of course then there are the thousands of copies that are still ebeing sold on Amazon US as we speak.

    Basically if they don't come I'm going to stick in a massive complaint on the grounds that pre ordering items from Amazon is basically rendered useless as they do not fulfil orders. Again I realise there is a global crisis ongoing however the same thing happened with the DD omni which preceded that, and I'm sure a company with Amazon's resources can get copies across to the UK if Forbidden Planet was able to do so.

    What do you think, is it wishful thinking to hope that these books are going to arrive?

  9. #15594
    Incredible Member JoeGuy's Avatar
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    ..........
    Last edited by JoeGuy; 08-24-2020 at 07:46 PM.

  10. #15595
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    Quote Originally Posted by random82 View Post
    What do you think, is it wishful thinking to hope that these books are going to arrive?
    With disruptions to printing and delivery of books worldwide, it will take some time for retailers to really gauge their actual and incoming stocks.

    I know one of the printers had to temporarily halt operations for 4 weeks and counting now. They are unsure when operations will resume because the government announces continuation of lockdowns every other week.

    I am taking any indication of OOS or OOP with a grain of salt during these times and hope for the best. Purchase from stores with buy-it-now options like IST rather than pre-orders if possible. Even then I am still anxious until my orders are actually picked and scanned.

  11. #15596
    BANNED JasmineW's Avatar
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    Yes, of course they will arrive. They just have to clear customs.
    I got an item from Hong Kong last week bought on Amazon. Just have to have patience.

  12. #15597
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    Personally worried about Daredevil and SM by JMS volumes 1, cause I missed them when they were released.

  13. #15598
    Secret Wars II Apologist DantonR's Avatar
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    Wolverine omni arrived this morning from Amazon.

    The book opened better than I expected based on some of the previews found on the usual YouTube channels. The book does form a bit of an eye when opened at the midway point -- not as much as some other books, but nowhere near as bad as, say, the Snyder Batman omnibus. The ribbon does lift and this does help mitigate any potential gutter loss.

    Making my way through the opening pages, I have to hold the book open until about page 100 where it begins to settle and rest on its own. Again, much better than the Snyder Batman where I had to basically keep the book in a sleeper hold the whole time I was reading it.

    Typical Amazon shipping: a couple of small dings but nothing major.

    So, overall, I'm pleased.

  14. #15599
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    Quote Originally Posted by Author View Post
    Personally worried about Daredevil and SM by JMS volumes 1, cause I missed them when they were released.
    Daredevil is supposed to come back in stock soon. I think SM is out of print though. I'm in the exact same boat as you lol.

  15. #15600
    Astonishing Member Captain Craig's Avatar
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    Quote Originally Posted by Author View Post
    Personally worried about Daredevil and SM by JMS volumes 1, cause I missed them when they were released.
    This is why against my better judgement I went ahead and ordered SM by JMSv2 and Astonishing X-Men despite paying 8-10% more than IST. Not sure what stock looks like and do not want to have to fret after market prices. An extra 10% now(still less cover) is better than a 60% bump(over cover) if OOP.
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