Originally Posted by
FlashingSabre
Alright, so I got my copy of Stern's Spidey omnibus. The packaging was awful, and when I opened it, the spine was smashed down, with obvious damage to the book and the jacket. I sent in a contact form on the CGN website, and got this as a response.
Hi (My Name),
very sorry the USPS was not able to deliver the book to you in the same condition it went out in. If you'd like, you can return the book for a refund to:
Pulp Fiction
1742 Clark Ave.
Long Beach, CA 90815
We highly recommend using USPS MEDIA MAIL as this will be the most inexpensive option by far. Please make sure to include a printout of this conversation or a short note with your information, the problem, and, most importantly, your order ID #. Please ensure that the book arrives back to us within 60 days or we will not be able to process the refund.
yours,
Max
Now:
A. They're saying that they aren't responsible to their own product being damaged
B. They want me to pay return shipping, on top of the already stupidly expensive 8 dollars shipping they charged me.
C. I live on the East Coast, so the book will have to travel back across the entire country again before I get my refund.
And even with this, its only a refund of the sale price I paid; on the site now, the book is over 60 bucks, meaning I'm loosing money over their incompetent shipping. Ad that's if the book is even in print by the time I get paid back. Am I the only one who thinks this is insane?
And, by the way, this is my first order with them, as I specifically said in the message. This is how they bring in customers?