Originally Posted by
kodave
Giving the customer the option to purchase insurance is such a scam by businesses for 99% of these routine transactions. By agreement with the credit card company processors, the credit card companies themselves, and PayPal, retailers are the ones who are on the hook if a package goes missing during shipment or gets damaged during shipment. This is irrefutable, even though businesses will try to go out of their way to pass responsibility onto the customer. A customer should never have to purchase insurance for a routine commercial transaction involving comic books like these. That's just CGN's way of passing the buck to you and making you do the work in getting your own money back. If CGN wants to insure packages, they either need to bake that into their overhead costs or raise their prices if they won't keep prices as-is and provide that service.
And assuming CGN has the same book in stock, GOOD customer service would be to send out a replacement copy, and hopefully package it with more than their bullshit "newspaper" which is not bombproof packaging. Sending out a replacement is not required, but CGN is just after that bottom line. They've raised the price of the book or their inventory is now the pre-warehouse clearance inventory, so they would rather lose this person as a customer than lose a higher priced sale.