Originally Posted by
Raffi Ol D'Arcy
I wrote about my experience with Barnes&Noble and their international shipping on the previous incarnation of the Omnibus threads. For those of you who weren’t around at the time, below are my thoughts.
With regards to B&N packaging and time of delivery, I have mixed feelings. I took advantage of the 3for2 and Black Friday discount last year and purchased Animal Man Omnibus, Captain America by Jack Kirby Omnibus and Age of Ultron OHC.
Each book arrived separately. Animal Man omnibus was the first to arrive and unfortunately had bumped corners. Age of Ultron OHC arrived a couple of weeks later, whereas the Cap America Omnibus came IIRC a month or 2 later. The latter 2 came in tight cardboard packaging and were in perfect nick.
Their initial response to my email regarding the damaged Animal Omnibus was to give me a partial refund but as this was the book that was supposed be the one for free i.e. the cheapest, the refund only related to the shipping and came out at around 30-40 cents!!!
I ended up writing numerous emails to various B&N email addresses expressing my dissatisfaction but they kept fobbing me off. And then out of the blue, a month or so later I received an apologetic email stating that I’d been granted a complete refund for the whole order. Go figure.