Amazon account removed?

[JohnHorus]

Hey, guys! I wanted to know if anything like this ever happened to any of you. Today I got this email from Amazon: "We've found your account is directly related to another account which has been closed for abuse of our policies. As such, your Amazon.com account has been closed and any open orders have been canceled".

The account the mail refers to belongs to a friend of mine who had ordered The Colossal Conan from Amazon. Because he's in the middle of changing houses, he had the book delivered to my address. Still, the name on the package was his, he used his credit card, his tax information and his billing address. The book arrived in a very bad condition due to very poor packaging (for which he paid over $40). He contacted Amazon's Customer Service to complain about this, was offered a refund and, for the first time ever, he accepted it. And that's it! That's the abuse he committed. And now both our accounts have been closed!!!

I don't know about you guys, but to me this is unheard of! Maybe it was just a bad decision by an account specialist, but I can't help thinking that Amazon has a double standard when it comes to refunds. I've read in these forums about a lot of people asking for refunds and getting them with no problem whatsoever. Then again, it looks like that policy doesn't apply to South American countries. If you ask for a refund, your account and your friend's gets closed.

Of course, I've written to them demanding that our accounts be reopened and our orders reinstated as they were. I have a lot of books on preorder with prices that have gone up drastically since I placed the order (specially Marvel Omnibus).

Has anything like this happened to you? How did you solve it?

[Orion]

That's terrible. I'd say never order from amazon, but I know you have much fewer options being out of the USA. I bet that's also part of the reason amazon closed your account.

Hey, guys! I wanted to know if anything like this ever happened to any of you. Today I got this email from Amazon: "We've found your account is directly related to another account which has been closed for abuse of our policies. As such, your Amazon.com account has been closed and any open orders have been canceled".

The account the mail refers to belongs to a friend of mine who had ordered The Colossal Conan from Amazon. Because he's in the middle of changing houses, he had the book delivered to my address. Still, the name on the package was his, he used his credit card, his tax information and his billing address. The book arrived in a very bad condition due to very poor packaging (for which he paid over $40). He contacted Amazon's Customer Service to complain about this, was offered a refund and, for the first time ever, he accepted it. And that's it! That's the abuse he committed. And now both our accounts have been closed!!!

I don't know about you guys, but to me this is unheard of! Maybe it was just a bad decision by an account specialist, but I can't help thinking that Amazon has a double standard when it comes to refunds. I've read in these forums about a lot of people asking for refunds and getting them with no problem whatsoever. Then again, it looks like that policy doesn't apply to South American countries. If you ask for a refund, your account and your friend's gets closed.

Of course, I've written to them demanding that our accounts be reopened and our orders reinstated as they were. I have a lot of books on preorder with prices that have gone up drastically since I placed the order (specially Marvel Omnibus).

Has anything like this happened to you? How did you solve it?

[NZ_InFerno]

Hey, guys! I wanted to know if anything like this ever happened to any of you. Today I got this email from Amazon: "We've found your account is directly related to another account which has been closed for abuse of our policies. As such, your Amazon.com account has been closed and any open orders have been canceled".

The account the mail refers to belongs to a friend of mine who had ordered The Colossal Conan from Amazon. Because he's in the middle of changing houses, he had the book delivered to my address. Still, the name on the package was his, he used his credit card, his tax information and his billing address. The book arrived in a very bad condition due to very poor packaging (for which he paid over $40). He contacted Amazon's Customer Service to complain about this, was offered a refund and, for the first time ever, he accepted it. And that's it! That's the abuse he committed. And now both our accounts have been closed!!!

I don't know about you guys, but to me this is unheard of! Maybe it was just a bad decision by an account specialist, but I can't help thinking that Amazon has a double standard when it comes to refunds. I've read in these forums about a lot of people asking for refunds and getting them with no problem whatsoever. Then again, it looks like that policy doesn't apply to South American countries. If you ask for a refund, your account and your friend's gets closed.

Of course, I've written to them demanding that our accounts be reopened and our orders reinstated as they were. I have a lot of books on preorder with prices that have gone up drastically since I placed the order (specially Marvel Omnibus).

Has anything like this happened to you? How did you solve it?

I would explain exactly that to them, its your account not his and that is why the order was placed. That is pretty bad. I hope you get your account back. It sounds like your friend has complained before about poor packaging, there have been stories about amazon closing accounts due to this.

I think you have a much better chance asking to get back your account than his IMO.

[JohnHorus]

I would explain exactly that to them, its your account not his and that is why the order was placed. That is pretty bad. I hope you get your account back. It sounds like your friend has complained before about poor packaging, there have been stories about amazon closing accounts due to this.

I think you have a much better chance asking to get back your account than his IMO.

I asked him and he says (and I believe him) this is the first time he takes a refund... Actually, he hasn't bought more than 5 or 6 books at Amazon. Obviously, his account was also closed. In the email he got Amazon says Amazon he's taken too many refunds on his "Multiple accounts". Amazon has truly made a real mess of this. And all of this because he used my address ONCE! I've already explained the situation to Amazon and I'm waiting for them to revert the decision.

Still, I'll be pretty pissed off if the account is reinstated but my orders are deleted like it says in the email I got. I had some cool discounts that now will be lost forever. It's also pretty infuriating that this sort of thing hasn't happened to anyone else.

[NZ_InFerno]

I've moved all posts into this thread, more appropriate. You should wait to hear back from them as it sounds like an error has been made.

[Groo Odyssey]

I order a ton of stuff from Amazon and only twice had to ask for an exchange, both times no problems. I had an omnibus come damaged (but that was probably due to the delivery), I contacted them and got a new one sent immediately and I shipped the damaged item back. No hassles whatsoever. I'm from Canada.

[Raffi Ol D'Arcy]

I asked him and he says (and I believe him) this is the first time he takes a refund... Actually, he hasn't bought more than 5 or 6 books at Amazon. Obviously, his account was also closed. In the email he got Amazon says Amazon he's taken too many refunds on his "Multiple accounts". Amazon has truly made a real mess of this. And all of this because he used my address ONCE! I've already explained the situation to Amazon and I'm waiting for them to revert the decision.

Still, I'll be pretty pissed off if the account is reinstated but my orders are deleted like it says in the email I got. I had some cool discounts that now will be lost forever. It's also pretty infuriating that this sort of thing hasn't happened to anyone else.

Hey John, sorry to hear about your situation.

What I believe has always helped me in my correspondence with amazon is being courteous whenever I've explained to them about damage to a book. I've never been the first to initiate a refund or replacement. It's always come from them.

I would wait for their reply. If they don't reopen your account with all the previous preorders, be persistent and remind them in a "good mannered" way what a good client you have always been and that you wish to continue the good relationship you have had with them and keep purchasing from them.

I hope something works out for you.

[Cloysterpete]

Not what you want to hear but over the last ten years I must have sent back over 100 items to Amazon for refund without an issue. Last week I sent back a DVD (because it arrived late) and my Zelda 3DSXL (that I bought months ago) because one of the shoulder buttons was feeling strange.

I've found them to never even question a refund, they just process it straight away. They refunded me £2.50 postage costs for returning the items, the actual cost was £8.50 so they refunded the extra £6.50 when I told them.

Sometimes I run into problems when I'm getting them to make changes to my account as they always hit the wrong button on their computers, like two prime orders came late so they gave me a refund for those months and an extra month free, only they screwed up and cancelled my Prime. Another live chat session and it was reinstated with an extra six month added to my subscription.

[Balakin]

Hey John, sorry to hear about your situation.

What I believe has always helped me in my correspondence with amazon is being courteous whenever I've explained to them about damage to a book. I've never been the first to initiate a refund or replacement. It's always come from them.

I would wait for their reply. If they don't reopen your account with all the previous preorders, be persistent and remind them in a "good mannered" way what a good client you have always been and that you wish to continue the good relationship you have had with them and keep purchasing from them.

I hope something works out for you.

I agree, that could work, I never ask for a refund, just explain the situation and that I'm sad and dissapointed (including a picture of a sad baby seal could help). It worked on several occasions.
also: very strange and frustrating situation, hope your orders are not lost!

[JohnHorus]

I agree, that could work, I never ask for a refund, just explain the situation and that I'm sad and dissapointed (including a picture of a sad baby seal could help). It worked on several occasions.
also: very strange and frustrating situation, hope your orders are not lost!

I'll definitely try this. Actually, I've already have, but I'll insist and probably be more polite this time around. It's still pretty insane that my account gets closed because a friend of mine used my address.

[NZ_InFerno]

Also Amazon has a chat function for help now, rather than email so you don't have to wait around.

[JohnHorus]

Also Amazon has a chat function for help now, rather than email so you don't have to wait around.

In the mail I got it says I can't contact them through the chat function. Only via email... I've already sent them three and they still haven't change their minds.

[Balakin]

In the mail I got it says I can't contact them through the chat function. Only via email... I've already sent them three and they still haven't change their minds.

so...any resolution?

[titansupes]

I friggin' love the chat function on Amazon. I was desperate to cancel something last year, but before I got to it, it had moved to "Shipping" or "Preparing to Ship" and wouldn't let me. 5 minutes on chat later, all sorted.

[Blue Blazes]

I have a lot of books on preorder with prices that have gone up drastically since I placed the order (specially Marvel Omnibus).

i believe this is due to the amazon vs hachette dispute, in which marvel uses hachette to make there books. i buy a lot from amazon, but the last few orders i made with marvel books i use tales of wonder. but i use them a lot anyway too in general. but i wont buy marvel from amazon anytime soon until they get the prices back to pre hachette dispute.